1. Acceptance of Terms
By accessing and using the SubHelp website, contacting our support team, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you should not use our services.
SubHelp ("we," "us," "our," or "Company") reserves the right to modify these terms at any time. Material changes will be posted on this page with an updated date. Your continued use of our services following the posting of changes constitutes your acceptance of the revised terms.
2. Eligibility
To use our services, you must:
- Be at least 18 years of age (or have parental/guardian consent)
- Have the legal capacity to enter into these terms
- Be a resident of the United States or an area where our services are available
- Not be prohibited by applicable law from using our services
Parents or guardians are responsible for supervising minors' use of our website.
3. Service Description and Scope
SubHelp provides independent subscription assistance services for common YouTube subscription, billing, account access, and cancellation questions. Our services include:
- Phone consultation with support specialists
- General guidance on subscription management and billing questions
- Information about account troubleshooting and cancellation procedures
- Educational resources and frequently asked questions
4. Limitations of Service
Our services have the following limitations:
- We provide general information and guidance only, not legal or financial advice
- We cannot guarantee resolution of all subscription or billing issues
- We cannot access or modify your YouTube account directly
- We cannot process refunds, cancellations, or billing adjustments directly with YouTube
- Some issues may require direct contact with YouTube or your payment provider
- Service availability is limited to stated hours (7:00 AM - 10:00 PM ET, Monday - Sunday)
You acknowledge that we provide assistance and guidance, and that ultimate responsibility for your YouTube account and subscription remains with you.
5. Fees and Payment
Our consultation services are provided at rates disclosed at the time you contact us. By calling our support line, you acknowledge the applicable fees and authorize us to charge your provided payment method. Payment terms and methods will be clearly communicated before service is rendered.
Refund policies are available upon request. Refund requests must be made within 30 days of service. We reserve the right to deny refunds for services satisfactorily rendered.
6. User Responsibilities
When using SubHelp services, you agree to:
- Provide accurate and truthful information about your subscription and billing issues
- Be responsible for maintaining the confidentiality of your YouTube account credentials
- Not provide us with credentials or account access information unless explicitly requested
- Use our services only for lawful purposes and in compliance with applicable laws
- Not use our services to engage in fraud, abuse, or harassment
- Respect the intellectual property rights of SubHelp and third parties
- Not attempt to reverse engineer, disable, or interfere with our website or services
You are solely responsible for your interactions with YouTube, Google, and your payment providers. We are not responsible for any damage or loss resulting from your account management decisions.
7. Confidentiality
Information you provide during our support conversations is confidential and will be treated in accordance with our Privacy Policy. We will not share your personal information with third parties except as necessary to provide our services or as required by law.
We reserve the right to use anonymized information from support interactions to improve our services, train our staff, and maintain quality assurance.
8. No Warranty
SubHelp provides services "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied. We make no warranties regarding:
- The accuracy, completeness, or reliability of our information
- The success or resolution of your subscription or billing issues
- The continuous availability of our services
- The security of information transmitted through our website
To the maximum extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of Liability
To the maximum extent permitted by law, SubHelp shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, even if advised of the possibility of such damages. Our total liability for any claim arising from these terms or your use of our services shall not exceed the amount paid for the specific service that gave rise to the claim.
Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.
10. Third-Party Services
Our website may contain links to third-party websites, including YouTube, Google, and payment processors. We are not responsible for the content, practices, or policies of these third-party sites. Your use of third-party services is governed by their terms and privacy policies. We encourage you to review their terms before providing any information.
We do not endorse or warrant any third-party products or services linked from our website.
11. Intellectual Property
The SubHelp website, including all content, graphics, logos, and software, is the property of SubHelp or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may view and print content for personal, non-commercial use only. Unauthorized reproduction, distribution, or transmission of our content is prohibited.
YouTube is a trademark of Google LLC. SubHelp is an independent service not affiliated with Google or YouTube.
12. Indemnification
You agree to indemnify and hold harmless SubHelp, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:
- Your use of our services or website
- Your violation of these terms or applicable law
- Your infringement of any third-party rights
- Information you provide to us that is inaccurate or incomplete
13. Termination
We reserve the right to terminate or suspend your access to our services at any time, with or without cause and with or without notice. Grounds for termination include:
- Violation of these terms
- Engaging in fraudulent or abusive behavior
- Providing false or misleading information
- Failure to pay applicable fees
Upon termination, your right to use our services ceases immediately.
14. Dispute Resolution
Informal Resolution: Before initiating formal legal proceedings, we encourage you to contact us to resolve any disputes amicably.
Governing Law:
These terms and conditions are governed by and construed in accordance with the laws of the United States, applicable state law, without regard to conflicts of law principles.
Jurisdiction:
Any legal action or proceeding arising from these terms shall be exclusively brought in the state or federal courts located in the jurisdiction where our principal offices are located, and you consent to the personal jurisdiction and venue of these courts.
15. Severability
If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed. The remaining provisions shall continue in full force and effect.
16. Entire Agreement
These Terms of Service, together with our Privacy Policy and any other policies posted on our website, constitute the entire agreement between you and SubHelp regarding your use of our services and supersede all prior agreements, understandings, and negotiations.
17. Contact Us
If you have questions about these Terms of Service or wish to report a violation, please contact us:
SubHelp Support Team
☎ Phone: (866) 557-3710
✉ Email: support@emailmama.online
Hours: Monday - Sunday, 7:00 AM - 10:00 PM ET
We will respond to inquiries within 30 days.