1. Introduction
SubHelp ("we," "us," "our," or "Company") operates an independent subscription assistance service. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our website, contact our support team, or engage with our services.
We are an independent service and are not affiliated with, endorsed by, or sponsored by YouTube or Google. YouTube is a trademark of Google LLC.
2. Information We Collect
We collect information you voluntarily provide to us and information collected automatically when you interact with our services:
Information You Provide:
- Contact Information: Name, phone number, email address
- Subscription Details: Information about your YouTube subscription or billing issue to help resolve your problem
- Communication Data: Records of support conversations, emails, or messages you send us
- Feedback: Comments, surveys, or testimonials you voluntarily provide
Information Collected Automatically:
- Device Information: Device type, operating system, browser type
- Log Data: IP address, pages visited, time spent on pages, referring website
- Cookies and Similar Technologies: We use cookies for website functionality, analytics, and advertising purposes (see Section 6)
- Location Data: General geographic location based on IP address (not precise location)
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing and improving our subscription assistance services
- Responding to your inquiries and support requests
- Sending service-related announcements and updates
- Personalizing your experience and improving website functionality
- Analyzing website usage patterns and performance
- Marketing and promotional purposes (with your consent where required)
- Complying with legal obligations and preventing fraud
4. Information Sharing and Disclosure
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers:
We share information with third-party service providers who assist us in operating our website and providing services, including payment processors, hosting providers, and analytics services. These providers are contractually obligated to use your information only as necessary to provide services to us.
Legal Requirements:
We may disclose information when required by law, in response to legal process, or to protect the rights, privacy, safety, or property of SubHelp, our users, or the public.
Business Transfers:
If SubHelp is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
For sensitive information such as payment details, we use encryption and secure connection protocols.
6. Cookies and Analytics
Cookies: Our website uses cookies and similar tracking technologies to enhance functionality and user experience. Types of cookies we use include:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how you use our website
- Advertising Cookies: Used for personalized advertising and retargeting (managed through Google Ads and similar platforms)
You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.
Third-Party Analytics:
We use Google Analytics and similar services to analyze website usage. These services collect information about your browsing behavior. You can opt out of Google Analytics by visiting Google's opt-out page.
7. Advertising
Our website displays Google Ads and may use advertising networks to serve targeted advertisements. These services may collect information about your browsing habits to deliver relevant ads. Learn more about Google's advertising practices at Google's Ad Technology page.
You can manage your ad preferences through Google My Activity or opt out of personalized advertising through the Network Advertising Initiative.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
California Residents (CCPA):
- Right to know what personal information is collected
- Right to delete personal information (with limited exceptions)
- Right to opt-out of the sale or sharing of personal information
- Right to non-discrimination for exercising your rights
European Residents (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
To exercise these rights, please contact us using the information provided in Section 11.
9. Data Retention
We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Support conversation records are typically retained for 12-24 months. You can request deletion of your data at any time by contacting us, subject to legal and operational requirements.
10. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete such information and terminate the child's account. Parents or guardians who believe their child has provided information to us should contact us immediately.
11. Contact Information
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:
SubHelp Support Team
☎ Phone: (866) 557-3710
✉ Email: support@emailmama.online
Hours: Monday - Sunday, 7:00 AM - 10:00 PM ET
We will respond to privacy inquiries within 30 days.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services following the posting of changes constitutes your acceptance of the revised Privacy Policy.