1. Service Disclaimer
SubHelp provides independent guidance and assistance for common YouTube subscription, billing, and account-related questions. Our services are educational and informational in nature. The information and guidance we provide are based on general knowledge and experience with subscription services.
2. No Professional Advice
The information provided by SubHelp should not be construed as:
- Legal Advice: We do not provide legal guidance. For legal questions, consult with a qualified attorney.
- Financial Advice: We do not provide financial or investment advice. Consult a financial advisor for such guidance.
- Medical Advice: We do not provide medical advice or mental health counseling.
- Professional Services: Our assistance does not constitute professional accounting, tax, or consulting services.
All information is provided "as is" for informational purposes only. You are solely responsible for decisions made based on information received from SubHelp.
3. Account Security and Credentials
Important Security Notice: Never share your YouTube account credentials, passwords, or sensitive personal information with SubHelp representatives or any third party. SubHelp will never ask for your account passwords.
Legitimate support requests can typically be handled without requiring access to your account credentials. If someone claiming to represent SubHelp asks for your password or login information, this is a security risk and you should:
- Refuse to provide such information
- Verify the request by calling our official number: (866) 557-3710
- Report the incident to YouTube's support team
- Report suspicious activity to the Federal Trade Commission at reportfraud.ftc.gov
4. No Guarantee of Results
While SubHelp strives to provide helpful and accurate information, we make no guarantee that our assistance will:
- Resolve your specific subscription or billing issue
- Result in a refund or billing adjustment
- Restore access to your account
- Be successful in any particular outcome
Some issues require direct resolution with YouTube, Google, or your payment provider and may not be resolvable through our service. YouTube and Google make the final determinations regarding account actions and billing disputes.
5. Accuracy of Information
SubHelp makes reasonable efforts to provide accurate and up-to-date information about YouTube subscriptions and billing. However, we do not guarantee the accuracy, completeness, or timeliness of any information provided. YouTube's policies, procedures, and interfaces change frequently, and our information may not reflect the most recent updates.
We recommend verifying important information directly through:
- Your YouTube account settings
- Official YouTube Help Center (support.google.com/youtube)
- YouTube's official social media channels
6. Third-Party Services and Links
Our website may contain links to third-party websites, including YouTube, Google, payment processors, and other external sites. SubHelp is not responsible for:
- The content of external websites
- The accuracy of information on third-party sites
- The security or privacy practices of external services
- Any damages or losses resulting from your use of third-party services
Your interactions with third-party services are governed by their terms and privacy policies. We encourage you to review their terms before providing any information or making transactions.
7. YouTube and Google Affiliation Disclaimer
SubHelp is an independent service and is not affiliated with YouTube, Google, or any subsidiaries of Alphabet Inc.
Specifically, we are not:
- Owned or operated by YouTube or Google
- Endorsed, approved, or authorized by YouTube or Google
- An official support channel for YouTube or Google
- A subsidiary, affiliate, or partner of YouTube or Google
For official YouTube support, visit support.google.com/youtube or contact YouTube through your account settings. YouTube is a trademark of Google LLC, used herein for descriptive purposes only.
8. Limitation of Liability
To the fullest extent permitted by law, SubHelp and its officers, directors, employees, and agents shall not be liable for:
- Any direct, indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Account suspension or termination
- Loss of access to your YouTube account or services
- Any damages resulting from use of our services or information
- Any errors, omissions, or inaccuracies in information provided
This applies even if we have been advised of the possibility of such damages.
9. Your Account Responsibility
You are solely responsible for:
- Managing your YouTube account and subscription
- Monitoring your billing and payment methods
- Protecting your account credentials and login information
- Understanding YouTube's terms of service and policies
- Keeping your contact information current
- Taking direct action with YouTube when necessary
SubHelp cannot be held responsible for account-related decisions you make or actions taken on your account.
10. Service Hours and Availability
SubHelp's support services are available Monday through Sunday, 7:00 AM to 10:00 PM Eastern Time. Services are not available 24/7. During non-business hours, email inquiries may be responded to with delay. For urgent issues requiring immediate resolution, you may need to contact YouTube directly.
We reserve the right to modify service hours with reasonable notice.
11. Fraud and Scam Warning
Be aware that scammers may pose as SubHelp or other support services to obtain your personal information or payment details. To protect yourself:
- Only call the official SubHelp number: (866) 557-3710
- Verify caller identity when in doubt
- Never provide passwords, PINs, or sensitive information over unsecured channels
- Be cautious of unsolicited calls claiming to be from YouTube support
- Report suspected scams to the Federal Trade Commission (reportfraud.ftc.gov)
SubHelp will not:
- Ask for your password or account credentials
- Request payment via gift cards, wire transfer, or cryptocurrency
- Pressure you into immediate payment
- Ask for payment before discussing your issue
12. Changes and Updates
SubHelp reserves the right to update, modify, or discontinue services at any time. This disclaimer may be updated as needed to reflect changes in our services, applicable law, or other circumstances. We encourage you to review this disclaimer periodically for updates.
13. Indemnification
You agree to indemnify and hold harmless SubHelp, its employees, and agents from any claims, damages, or liability arising from:
- Your use of our services or information
- Your actions taken based on our guidance
- Your violation of YouTube's terms of service
- Your infringement of third-party rights
14. Severability
If any portion of this disclaimer is found to be unenforceable, that portion shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, the portion shall be severed. The remainder of this disclaimer shall remain in full force and effect.
15. Contact Information
If you have questions about this disclaimer or our services, please contact us:
SubHelp Support Team
☎ Phone: (866) 557-3710
✉ Email: support@emailmama.online
Hours: Monday - Sunday, 7:00 AM - 10:00 PM ET
We will respond to inquiries within 30 days.